One of the major barriers to process innovation is knowing too much about the subject. Knowledge of a subject sets up unconscious barriers to innovation. Think of learning to drive an automobile. I have taught three teenagers how to drive. In all three cases, their first time behind the wheel experience resulted in eyes darting about rapidly. As they became familiar with driving, the eye darting subsided because they learned what was important and dismissed everything else. Same is true of a process or procedure. If you know it with your eyes closed, so to speak, you are dismissing a great deal of information that might be helpful in innovation. It's the "we've never done it that way syndrome." There are a couple of ways to shortcut this.
